Satisfaction Guaranteed

We want you to be happy with your order. Retail items will be shipped within 1-2 working days. We will not ship a custom item without your signature on an order acknowledgement and art proof. We will happily replace any incorrect or defective items.

Return Policy

The merchandise in your order becomes your property at the time it is accepted from the carrier. Unopened and resellable retail items may be returned anytime within 10 working days for a full refund except shipping costs. Custom items are not returnable except in the case of defect. If there are any problems or defects with the item(s) you ordered we must be notified in writing (fax or email) within 3 working days. No item may be returned without a prior return authorization number.

Shipping Costs

Shipping costs for retail items are guaranteed for any order weighing 70 lbs. or less inside the USA. Shipping costs for retail orders over 70 lbs., orders outside the USA, and for custom orders (if given) are estimated only, as the best delivery method for large, international, and custom orders can vary. Additional freight charges billed to us will promptly be billed to you, and freight savings will be passed on to you.

Delivery Dates

All promised in hands dates are estimated only, we cannot be held liable for delays on the part of the customer in returning an order authorization or payment, production snafu, shipper errors, holidays, or Acts of God. If you have a specific in-hands date for your order please call us and let us know, WE ARE HAPPY TO TAKE ON ANY REASONABLE RUSH ORDERS (and some unreasonable ones too).

Working Days

A working day is any Monday, Tuesday, Wednesday, Thursday, or Friday that is not a Federal Holiday, the day after Thanksgiving, December 23 thru January 2, or days when our staff may be attending a trade show. Your patience during these periods is appreciated.